FREQUENTLY ASKED QUESTIONS
1
What is Base Vase made of?
The vase is borosilicate glass and the base is silicone.
2
Does Base Vase fit in every taper holder?
Taper candlestick holders come in a wide range of sizes. With the included adapter band, Base Vase is made to fit as many different sizes as possible. Learn more about how to use the adapter band here!
3
Do you offer wholesale?
We do not offer wholesale at this time. Please sign up for our email list for future updates! Thank you for your understanding.
4
Shipping times
Please check estimated shipping times before placing your order. You may also refer to your confirmation email. Ground and priority shipping times do not include processing time.
5
Do you ship internationally?
Absolutely! If you are unable to place your order on our website, please contact us and we will be happy to help!
6
Do you accept returns?
If you are unsatisfied with your products for any reason, please contact us and we will be happy to assist you. Have questions about how they fit in your holders? Please view the adapter band tutorial here!
All returns on new/unused products must be initiated via email within 7 business days from the date your order was received. A restocking fee will apply to every returned item.
If you would like to continue with a return, please email us at orders@basevase.com
